Frequently Asked Questions

Everything you need to know about our dermatological skincare and services.

Are SVR products suitable for sensitive skin?

Yes, all SVR products are formulated with high concentrations of dermatological actives while maintaining maximum tolerance, making them ideal for sensitive and reactive skin types.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

What is your return policy?

We accept returns for unused and unopened products within 14 days of delivery. Please ensure the original seals are intact to qualify for a full refund.

Do you test your products on animals?

Laboratorium SVR does not test any of its products or ingredients on animals, in full compliance with European cosmetic regulations.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local secure payment gateways depending on your region.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within Europe, while international deliveries may take 7-10 business days depending on the destination.